Data Center Infrastructure Repair Technician

Pay Range: $23.00hr - $28.00hr

Job Overview:

An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, the candidate will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.

Key Responsibilities:

• Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Perform repairs and replacements of faulty components, including server hardware (e.g., GPU, CPU, Motherboard), storage systems (e.g., Hard Drives, SSDs), and network devices (e.g., Switches, Routers, Firewalls).
• Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Conduct routine monitoring of the task queue, trouble ticketing system, and chatroom repair requests for equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Participate in training and stay up-to-date with new technologies and techniques to enhance technical skills and expertise.
• Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• Participate in an on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements:

• Must be available to work a flexible 24x7x365 schedule to support business operations, including weekdays, weekends, and varying shifts, with potential overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in computer hardware, networking, and troubleshooting.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Degree in Computer Science, Engineering, or related field preferred.

Preferred Qualifications:

• 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift up to 40 lbs.
• Ability to work in a physically demanding environment.